Community Guidelines

Tenseats works because organizers and guests both show up and treat each other well, and most of the time that is exactly what happens. Here is what counts as a problem, and what a confirmed one costs the account behind it.

The rules

1. Do not harass or threaten another guest or organizer. That rule holds in a review, in a comment, in a message, everywhere. Asking someone to stop and then contacting them again anyway is harassment, whatever the follow-up message says.

2. Show up for what you book, and if you cannot, cancel with as much notice as the listing allows. No-shows count against the account on either side of the booking, guest or organizer.

3. List only events and experiences you actually intend to run as described. Posting something to collect payments or personal information with no plan to follow through is a fake listing. Tenseats removes fake listings and issues the organizer a strike.

4. Take refund problems to Tenseats before you take them to your bank. Filing a chargeback for an experience you already attended, instead of requesting a refund through Tenseats first, is chargeback abuse. It costs a strike.

5. Keep payment on Tenseats. Asking a guest to pay directly, or offering to pay an organizer outside checkout, is off-platform payment. The refund guarantee does not cover it, and proposing it costs a strike.

How this is enforced

A report does not equal a strike by itself. Someone on our team reviews it first, every time. It is confirmed violations that add up to a strike, not the raw number of reports filed.

Read more about account strikes and pauses, or how to use blocking and reporting if someone crosses a line.