Understanding strikes and account holds

Tenseats works because organizers and guests both show up and treat each other well. Here is exactly what a confirmed problem costs an account.

How strikes add up

Tenseats measures conduct on a rolling 90-day window. Three strikes inside that window trigger an automatic 14-day pause on the account. The strikes cover more than fake-listing reports. Harassment counts. No-shows count. Chargeback abuse counts. So does any other confirmed violation of community standards.

Once the 14-day pause ends, the window resets and the account returns with a clean count. Strikes do not carry over from before the pause.

A report is not a strike

Someone reporting you, or a message, or a review, starts a review on Tenseats' side. It does not do anything to your account by itself. A strike only lands after a person on the Tenseats team looks at the report and confirms it is a real violation. A report that gets looked at and dismissed costs you nothing.

What a pause actually stops

A pause blocks publishing new events. It does not cancel events you have already got live, and it does not touch money you have already earned. It lifts on its own the moment the 14 days are up, no request needed on your end.

If you are paused, the exact date it lifts shows in the app the moment you try to publish something new. When it lifts, your count resets to zero, not down by three, all the way back to clean.

Serious issues (fraud, chargebacks, safety) may lead to a separate review or hold. If you think a strike was a mistake, email [email protected] and we will take another look. Every strike was placed by a person, so a person can revisit it.